Privacy Statement
Tremain Real Estate (2012) Limited, Tremain Real Estate Wairarapa Limited, Tremain Real Estate Taupo Limited and Tremain Real Estate Rotorua Limited, Tremain Real Estate Manawatu Limited, Tremain Real Estate Levin Limited are committed to protecting your privacy. This privacy statement outlines how we collect, store, use and share your personal information.
By submitting your details on this website, you consent to the use of your personal information in accordance with this privacy statement.
Wjat information do we collect?
We may collect personal information about you, either directly from you or from other parties and we may generate information about you when we carry out our business.
The types of personal information we collect about you may include your:
What do we do with it?
We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.
When necessary, we may use your information to:
Cookies
Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Website. Cookies are widely used on most major Websites. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which
you do not. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
We may use the information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information.
Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Who do we share it with?
Besides our staff and our related companies we may share this information with third parties who enable us to provide you with our services. These include:
We will only share your personal information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.
We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.
Where do we store it?
We use third-party cloud service providers to store and process the information we collect. We use Property Suite, Office 365, AML Solutions, Hazard Co, H.A.R.M Risk Management, Property Files and Property Smarts and REINZ cloud servers, as well as Facebook and Instagram. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
UPDATES TO OUR INFORMATION PRACTICES Updates to our information practices
We reserve the right to change this policy. By continuing to use the website, you agree to be bound by the amended policy. You should check from time to time to see if the policy has changed.
What are my rights?
You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we may be unable to provide certain information or services to you.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you have any questions about this privacy statement or you’d like to ask for a copy of the information we hold on you, or to have it corrected, please contact our Central Region Privacy Officer at:
Attn: Stuart Christensen
PO Box 778
Napier
4140
stuart.christensen@tremains.co.nz / 027 221 2212
Customer Relationship Management (CRM) System
Tremains Real Estate uses a customer relationship management (CRM) platform, to manage property enquiries, buyer interest, vendor communication, and other client interactions.
Our CRM is purpose built real estate system that enables us to record and manage information relating to property listings and the individuals involved in those transactions, including buyers, sellers, and other relevant parties. This may include personal information such as names, contact details, property preferences, and records of enquiries or communications.
We use this information to deliver real estate services, manage transactions, respond to enquiries, and maintain accurate records of our interactions. Access to this system is limited to authorised Tremains personnel and trusted contractors who require it to perform their roles.
The platform is hosted on secure cloud infrastructure and is protected by appropriate security controls to help safeguard personal information from unauthorised access, use, or disclosure.
When you engage with us such as making an enquiry we may record details about your property preferences (for example, location, price range, or property type). This helps us respond effectively and, where appropriate, provide information about properties or services that may be of interest to you.
Collection of Personal Information from Third Parties
In some cases, we may collect personal information about you from sources other than directly from you. This may include publicly available information, professional advisers (such as lawyers or accountants), parties involved in a transaction, or third-party service providers.
Where we collect information in this way, we will only use it for the purpose for which it was obtained or as otherwise permitted under the Privacy Act 2020.
We will take reasonable steps to notify you that your information has been collected and to provide details including:
There may be circumstances where notification is not required, including where you are already aware, where notification would undermine the purpose of collection, where it is impracticable, or where the information is publicly available and used appropriately.
Social Media
We use platforms such as Facebook, Instagram, LinkedIn, Youtube, and Pinterest to promote our services and connect with our audience. If you interact with us via these platforms, we may receive certain personal information made available through your account or activity.
Your use of these platforms is governed by the privacy policies of the relevant providers. To the extent permitted by law, we are not responsible for how those third parties handle your information.
Marketing and Advertising
We promote our services through a range of channels, including digital advertising, social media, and third-party websites or applications. To better understand how our marketing performs and how users interact with our website, we work with advertising partners.
These partners may collect information (such as through cookies) and provide us with aggregated insights and performance data. The collection and use of that information is governed by the privacy policies of those third parties.
Website Use
When you visit our website (www.tremainsrealestate.co.nz), we may collect personal information that you choose to provide, such as when submitting an enquiry, subscribing to updates, or interacting with online tools. This may include your name, email address, phone number, and other details you provide.
We also use technologies such as cookies and tracking tools to improve website performance and user experience. These may collect information such as your IP address, browser type, and usage behaviour.
This information may be used to:
You can choose to disable cookies through your browser settings if you prefer.