Real Estate Agency Authority

Consumer Advice

Information for Sellers / Potential Sellers and Buyers / Potential Buyers

Tremain Real Estate Limited is licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.

As required under the rules, Tremain Real Estate Limited has an in-house Complaints and Disputes Resolution Procedure (See Below) .

Please note: you may access the Real Estate Authority’s complaints process without first using our in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.

Information for Residential Property Sellers / Potential Sellers

If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Property Agency Agreement Guide prepared by the Real Estate Agents Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a Tremain Real Estate Limited agency agreement.)

Information for Residential Property Sellers / Buyers

If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreement Guide prepared by the Real Estate Agents Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a Tremain Real Estate Limited sale and purchase agreement.)

Summary

New Zealand Residential Property Agency Agreement Guide CLICK HERE

New Zealand Residential Property Sale and Purchase Agreement Guide CLICK HERE

Link to  Real Estate Agents Authority web site

Tremain Real Estate In-house Complaints And Disputes Resolution Procedure

For Hastings / Havelock North, CLICK HERE

For Napier / Taradale, CLICK HERE

For Rural, CLICK HERE